250 million customer records compromised by Microsoft. Mis-configured database.
February 1, 2020
September 9, 2020
£80,000 fine issued for misusing newsletters
July 24, 2017
Price comparison website Moneysupermarket has been fined £80,000 by the Information Commissioner’s Office (ICO) for sending millions of emails to customers who had made it clear they didn’t want to be contacted in that way.
1. Frequent list management - Monitor bounces etc, ensure your list is clean. - Honor an opt-in method of subscription for your mailing list. - Ensure unsubscribe link for each email sent. - Reconfirm inactive subscribers and ideally remove them, as sending emails to users who don't read them or mark them as spam will hurt your reputation and delivery metrics
3. Separate your emails via IP/Domain/From - Your business transactional email and your newsletter, promotional emails need to have different from address, and should come from different IPs. This ensures that if your newsletter emails get impacted (chances are higher than the transaction emails) then your business requirement emails don't get affected.